APPA's "Supervisory Toolkit: Nuts and Bolts of Facilities"

Back by popular demand, APPA’s “Supervisory Toolkit: Nuts and Bolts of Facilities” will be offered by the University of Oklahoma in Norman.  Participate in the exciting new program, developed for front-line supervisors and written by facilities professionals and trainers.

OACUPPA Fall Meeting Agenda

Seating is limited. Register today to reserve your seat.

Why Train?

The educational facilities workplace has been transformed in recent years by a variety of forces. Intensified competition, advancing technology, changing values, and a global economy have created new possibilities as well as vulnerabilities. This transformation is changing the nature of management and the roles of supervisors.

Due to these changes, supervisors must develop a systematic approach toward organizing, managing, motivating, and meeting customer expectations. The traditional role of the supervisor/manager is no longer adequate. The new business environment demands leadership

Why Supervisor's Toolkit?

Supervisor’s Toolkit has been specifically designed to meet the needs of the facilities management employee. It is a structured, open-ended, and pragmatic approach to developing supervisors. It is not a “teach” program but a development process designed to help supervisors realize both personal and professional growth. The program is designed for a full week of training.

• Module 1: Supervision, What Is It
  Learn to define effective facilities supervision; identify the roles and responsibilities of supervisors; and understand four key functions of supervision.
• Module 2: It's More Than "Adminis-trivia"
  Learn to understand the supervisor’s role in administering organizational policy and procedures; recognize the legal considerations in the facilities environment; and gain an awareness of resource management .
• Module 3: Communication, Let's Talk
  Identify barriers to effective communication; demonstrate communication skills; and understand your role in the communication process.
• Module 4: If It Weren't for the People
  Understand the importance of developing and maintaining effective relationships with others in the workplace; examine the different types of relationships that exist in the workplace; and identify strategies and skills for improving relationships with others.
• Module 5: Motivation and Performance
  Identify methods of training and developing employees; ascertain methods of positive reinforcement; and understand the importance of performance management and evaluation.
• Module 6: Customer Service Triangle
  Learn to create a basic understanding of three major aspects of customer service which include process, experience, and recovery; examine the role of the supervisor in customer service; and help participants identify areas for improvement in service delivery in their organizations.
• Module 7: Leadership - Tools for Success
  Master techniques to understand critical elements of leadership; transition from managing to managing and leading; and understand your own preferred leadership style.

Schedule: October 31, 2011 - November 2, 2011 (8:00 a.m. to 5:00 p.m.) & November 3, 2011 (8:00 a.m. to 2:00 p.m.)

Registration Cost: $450 (includes cost of training materials and lunch daily) hot breakfast provided at hotel.

Hotel Accommodations: Best Western Norman Inn & Suites has reserved a block of rooms at the nightly rate of $59.95 King w/sleeper sofa or double queen plus occupancy tax. Accommodations include free hot breakfast, free wireless internet, pool, fitness room, and free shuttle to and from the training facility on campus.

To reserve your room by telephone, call the reservation line at 405-701-4011 and make sure to mention CAPPA.