Supervisor Toolkit being hosted at the University of Arkansas at Little Rock

July 21, 2009 – July 24, 2009

APPA’s Supervisory Toolkit

Back by popular demand, APPA’s “Supervisory Toolkit: Nuts and Bolts of Facilities” will be offered at th University of Arkansas at Little Rock.  Participate in the exciting new program, developed for front-line supervisors and written by facilities professionals and trainers.

Why Train?

The educational facilities workplace has been transformed in recent years by a variety of forces. Intensified competition, advancing technology, changing values, and a global economy have created new possibilities as well as vulnerabilities. This transformation is changing the nature of management and the roles of supervisors.

Due to these changes, supervisors must develop a systematic approach toward organizing, managing, motivating, and meeting customer expectations. The traditional role of the supervisor/manager is no longer adequate. The new business environment demands leadership

Why Supervisor’s Toolkit?

Supervisor’s Toolkit has been specifically designed to meet the needs of the facilities management employee. It is a structured, open-ended, and pragmatic approach to developing supervisors. It is not a “teach” program but a development process designed to help supervisors realize both personal and professional growth. The program is designed for a full week of training.

Module 1: Supervision, What Is It?

Learn to define effective facilities supervision; identify the roles and responsibilities of supervisors; and understand four key functions of supervision.

Module 2: It’s More Than Administrivia.

Learn to understand the supervisor’s role in administering organizational policy and procedures; recognize the legal considerations in the facilities environment; and gain an awareness of resource management .

Module 3: Communication, Let’s Talk!

Identify barriers to effective communication; demonstrate communication skills; and understand your role in the communication process.

Module 4: If It Weren’t for the People.

Understand the importance of developing and maintaining effective relationships with others in the workplace; examine the different types of relationships that exist in the workplace; and identify strategies and skills for improving relationships with others.

Module 5: Motivation and Performance.

Identify methods of training and developing employees; ascertain methods of positive reinforcement; and understand the importance of performance management and evaluation.

Module 6: Customer Service Triangle.

Learn to create a basic understanding of three major aspects of customer service which include process, experience, and recovery; examine the role of the supervisor in customer service; and help participants identify areas for improvement in service delivery in their organizations.

Module 7: Supervisors as Leaders.

Registration Cost:  $450 (includes cost of training materials, lunch and breaks Tuesday – Friday)

http://www.cappaedu.com/workshop1/toolkitregistration.aspx

http://www.cappaedu.com/workshop1/Homepage.aspx

Hotel Accommodations:  If you are staying overnight, it is recommended that you arrive the evening of Monday, July 20th, 2009, as we begin promptly at 8:00 a.m. on Tuesday.

Little Rock Hilton

http://www1.hilton.com/en_US/hi/hotel/LITHIHF-Hilton-Little-Rock-Metro-Center-Arkansas/index.do

Hampton Inn

http://www.hamptoninn.com/en/hp/hotels/index.jhtml?ctyhocn=LITWTHX

Embassy Suites

http://www.embassysuiteslittlerock.com/home.aspx

Shuttle Service:  UALR Transportation Services will be available throughout the week for program participant pick up and drop off services to and from hotels.  Please let us know where you are planning on staying so we can schedule accordingly.  Free parking will be available at the Parking Deck for participants driving in locally.

Payment can be sent to David Gronquist, Dykstra Hall KSU, Manhattan, Ks.  66506.

Checks should be made to CAPPA.