AAFA to offer APPA’s Supervisor’s Toolkit at the University of Arkansas, Monticello April 2nd – 5th
APPA’s Supervisory Toolkit
APPA’s “Supervisory Toolkit: Nuts and Bolts of Facilities” will be offered at the University of Arkansas, Monticello April 2nd – 5th.. Participate in the exciting new program, developed for front-line supervisors and written by facilities professionals and trainers.
Why Train?
The educational facilities workplace has been transformed in recent years by a variety of forces. Intensified competition, advancing technology, changing values, and a global economy have created new possibilities as well as vulnerabilities. This transformation is changing the nature of management and the roles of supervisors.
Due to these changes, supervisors must develop a systematic approach toward organizing, managing, motivating, and meeting customer expectations. The traditional role of the supervisor/manager is no longer adequate. The new business environment demands leadership
Why Supervisor’s Toolkit?
Supervisor’s Toolkit has been specifically designed to meet the needs of the facilities management employee. It is a structured, open-ended, and pragmatic approach to developing supervisors. It is not a “teach” program but a development process designed to help supervisors realize both personal and professional growth. The program is designed for a full week of training.
Module 1: Supervision, What Is It?
Learn to define effective facilities supervision; identify the roles and responsibilities of supervisors; and understand four key functions of supervision.
Module 2: It’s More Than Administrivia.
Learn to understand the supervisor’s role in administering organizational policy and procedures; recognize the legal considerations in the facilities environment; and gain an awareness of resource management .
Module 3: Communication, Let’s Talk!
Identify barriers to effective communication; demonstrate communication skills; and understand your role in the communication process.
Module 4: If It Weren’t for the People.
Understand the importance of developing and maintaining effective relationships with others in the workplace; examine the different types of relationships that exist in the workplace; and identify strategies and skills for improving relationships with others.
Module 5: Motivation and Performance.
Identify methods of training and developing employees; ascertain methods of positive reinforcement; and understand the importance of performance management and evaluation.
Module 6: Customer Service Triangle.
Learn to create a basic understanding of three major aspects of customer service which include process, experience, and recovery; examine the role of the supervisor in customer service; and help participants identify areas for improvement in service delivery in their organizations.
Module 7: Supervisors as Leaders.
Master techniques to understand critical elements of leadership; transition from managing to managing and leading; and understand your own preferred leadership style.
This unique program is tailored specifically toward the education facilities professional. All training materials used and distributed for this session, from the videos that depict real-life work examples to PowerPoint presentations, use facilities language so that participants can relate to what is being taught.
Cost
Registration is: $450.00/student which includes all student materials and lunch each day of the course. Billeting will be at the Holiday Inn Express, 146 Dearmon Drive, Hwy 425 N, and Monticello AR 71655 at a rate of $77 /night. Telephone: (870) 460-0110. Please complete the registration form for the Toolkit and send it along with your payment to the address noted on the form located at: http://uaf18455.ddns.uark.edu/aafa/ToolkitRegistrationForm_Spring2012.pdf or contact Dawn Hefley at: (479) 575-3926 or at: dawn@uark.edu
CAPPA offers website and a registration database to manage your drive in workshops or Supervisor's Toolkit training.
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